Contact Us
This is the page to use if you want to reach the editorial team behind Real Money Online Casinos — to correct something we've published, ask how a bonus term works, flag a new casino worth reviewing, or tell us about an experience with a site we cover. Write to [email protected] and we aim to reply within two business days.
One thing to know before you send: we are an independent research and comparison publisher, not a casino and not a regulator. We do not hold player accounts, process deposits or withdrawals, issue bonuses, or have the ability to unlock a frozen balance. If your message is about money sitting in an account somewhere, the section below on disputes will get you to the right place faster than we can.
What to include so we can actually help
Short, specific messages get better answers than long ones. A useful email usually has:
- The casino brand name, exactly as it appears on the site you used
- The state you were playing from, since availability and rules differ across the US
- The page on pcua.org you're referring to, if your question is about something we wrote
- The wording of the term you're asking about — a bonus expiry date, a maximum bonus bet, a cashout cap — copied from the casino's own terms
- Dates, in US format, for anything time-sensitive like a pending withdrawal
Please don't send us account numbers, card details, Social Security numbers, copies of ID documents or passwords. We don't need them, and we don't want to be holding them. Anything sensitive that arrives here gets deleted.
Questions we answer, and questions we can't
| We can help with | We can't help with |
|---|---|
| Explaining wagering requirements, bonus expiry and cashout limits in plain terms | Releasing, reversing or speeding up a withdrawal at any casino |
| How KYC and identity verification usually work before a first payout | Verifying your identity or approving your documents |
| Corrections to bonus figures, terms or availability we've published | Account closures, password resets or login problems at a casino |
| Which payment methods are commonly offered to US players and what fees to look for | Legal advice on whether a specific operator may serve your state |
| Suggesting a new casino for us to research | Guaranteeing that any site will pay out, or that any bonus is worth taking |
| Press, media and partnership enquiries | Recovering losses or offering any form of gambling advice |
How we make money, and why it doesn't buy a ranking
Some of the links on this site are commercial. If you open an account through one, the publisher may earn a commission from the operator at no extra cost to you. That arrangement pays for the research; it does not decide who sits at the top of a list. Editorial ratings on this site are our own assessments, not customer review scores, and no operator can purchase a position, a rating or the removal of a criticism.
If you believe a ranking or a write-up reads as though it were bought, say so in an email. We'd rather argue it out with evidence than leave it unchallenged. Our wider editorial approach is set out on the about us page, and the commercial terms covering the site are in our terms and conditions.
Reporting an error in an offer we've listed
Bonus terms change more often than almost anything else in this industry, and a promotion that was accurate last month may have a different percentage, a different cap or a different qualifying deposit today. Our figures were last checked on Sep 26, 2026. If you've found a mismatch between what we show and what the casino's own terms page says, the casino's terms win — tell us and we'll update.
Three of the offers currently at the top of our lists, and the kind of detail worth checking against the source before you claim anything:
Raging Bull — 410% up to $10,000 + 50 Free Spins
It leads our list because the headline match rate and ceiling are unusually large for a bonus aimed at new depositors, and because the package combines a percentage match with free spins rather than choosing one. The figures are the advertised maximums: reaching anything close to $10,000 in bonus credit requires a very substantial qualifying deposit, and the match is not the amount you receive on a small first deposit. The limitation is the one that applies to every headline of this size — the larger the match, the more turnover the wagering requirement usually represents, and the free spins will carry their own eligible-game list and winnings cap. Read the playthrough multiplier, the maximum bonus bet and the expiry window before you deposit. Availability depends on where you are.
Magician Bet — 101% No Wagering
This one is on the page for the opposite reason to the entry above it: the match is modest, but it is advertised without a wagering requirement, which is the single term that causes most reader confusion and most complaints. No wagering, where it genuinely applies, means bonus winnings behave more like cash than like locked credit. The trade-off is straightforward — a 101% match is a fraction of what the big-percentage offers advertise, so you give up headline size for simplicity. "No wagering" also rarely means "no conditions": check for a maximum stake while the bonus is active, a cap on what can be withdrawn from it, and a time limit on using it.
Slots of Vegas — 375% Bonus + 50 Free Spins on Cash Chaser
It earns a place because the free spins are tied to a named game rather than a vague pool, which makes it easier to work out what you're actually getting before you commit. A slots-led package like this suits readers who intend to play reels anyway. The limitation is that game-specific spins are worth checking closely: the spin value, the winnings cap on spin proceeds and whether table games count toward clearing the cash portion all vary, and slots-weighted playthrough means blackjack or roulette may contribute little or nothing. If you prefer tables, this is the wrong shape of offer for you.
The remaining brands in our rankings — Uptown Aces, Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — are researched the same way. Uptown Aces advertises 600% for new players and Slots and Casino a 500% match up to $2,500 across three deposits, both of which spread value over qualifying deposits rather than delivering it at once. Card Crush and Amazon Jackpots run reward-style welcomes built on coins, cards and sweeps currency rather than a cash match, and Zumba Cards quotes its 250% deposit bonus in SC, so the value converts differently from a dollar figure. BetUS offers 200% up to $4,000 for new players. Bets.FM quotes 225% up to 1 BTC plus 225 free spins, which means the headline figure moves with an exchange rate rather than being a fixed dollar amount. Corrections on any of these are welcome.
Money questions we get asked most
We can't move your money, but we can explain how the mechanics usually work so you know what to ask the operator.
- Cost of taking part. Accounts are normally free to open. Your cost is your deposit, plus any bonus-qualifying minimum. Minimum deposits at US-facing sites commonly sit in the $10 to $25 range, but the amount needed to unlock a headline match is often higher than the site's general minimum.
- Paying in. Debit cards are the most widely accepted method. Credit cards are sometimes offered but may be declined by your issuer or treated as a cash advance with its own fee and interest. ACH bank transfer and online banking are common; wire transfer is usually reserved for larger amounts. E-wallet and PayPal availability varies by operator and by state — verify it in the cashier before you plan around it rather than assuming.
- Getting paid. Withdrawal routes are usually narrower than deposit routes, and many operators require you to withdraw back to the method you deposited with. Expect a minimum withdrawal amount, a daily, weekly or monthly limit, and a review period before funds are released.
- Fees and timing. Casinos often advertise fee-free withdrawals while the payment provider or your bank applies its own charge. Advertised processing times describe the operator's internal step, not the moment the money lands. Treat any published speed as the operator's claim, not a tested result.
- Verification. First withdrawals almost always trigger KYC checks — proof of identity, proof of address, and sometimes source-of-funds questions on larger amounts. Uploading documents early is the simplest way to avoid a delay later.
Where to take a complaint or a withdrawal dispute
Follow this order. Skipping a step usually slows things down.
- Contact the casino's own customer support in writing and ask for a ticket or reference number. Keep the thread.
- Ask for the complaint to be escalated through the operator's formal complaints procedure, and ask how long that stage takes.
- If the account is unresolved, request a written final position. You will usually need it for the next step.
- Take it to the regulator that licenses the operator in your state. State gaming regulators, not federal agencies, handle player disputes for state-licensed online casinos, and the right regulator depends on where the operator is authorized.
- Tell us what happened. We can't adjudicate, but patterns across reader reports inform what we write next about a brand.
Beyond casino games: what else these brands run
Several operators in our lists are not casino-only businesses. BetUS is built around sportsbook betting alongside its casino, and sports wagering is regulated separately from casino gaming in most states, with its own account terms, its own promotions and its own bonus playthrough rules. Poker rooms, bingo and virtual sports appear at some casino brands too. Card Crush, Zumba Cards and Amazon Jackpots run on coin, card and sweeps-style models rather than straightforward cash play, which changes how balances convert and how redemption works. If you're contacting us about a bonus, tell us which product it belongs to — casino and sportsbook promotions rarely share terms even under one login.
Eligibility, licensing and the limits of what we publish
Online casino play in the US is regulated state by state. There is no single national permission: a legal, licensed real money casino in one state may be unavailable a short drive away, and accepting sign-ups is not the same thing as being authorized to serve your state. You must be at least 21 to gamble at most US online casinos, physically located in a state where the operator is licensed, and able to pass identity verification. Location is typically confirmed by geolocation software each time you play.
We research and verify what we can and we date our findings, but we cannot confirm licensing status for every brand in every state at every moment, and we say so rather than implying certainty we don't have. No casino is completely safe, no withdrawal is guaranteed, and gambling is never a way to make money or fix a financial problem. If play has stopped being entertainment, our responsible gambling guide covers deposit and loss limits, self-exclusion and blocking software, and lists US support organizations that are free and confidential.
Common questions about contacting us
How long does a reply take?
We aim to respond within two business days. Corrections with a source attached are usually handled fastest because there's less back-and-forth.
Can you get my withdrawal released?
No. We have no access to any casino's systems or accounts. Raise it with the operator's support and complaints procedure first, then the state regulator that licenses them.
Will you review a casino if I suggest it?
Possibly. We prioritize brands readers are actually asking about and ones with terms worth explaining. A suggestion is not a promise of coverage, and being suggested doesn't earn a position.
Do you accept paid placements or sponsored reviews?
Affiliate commission is how the site is funded and we say so plainly. Ranking position and editorial ratings are not for sale, and we don't publish operator-written copy as though it were ours.
I'm a casino operator and something we published is wrong.
Email the same address with the specific claim and a link to the authoritative source — your terms page, your promotions page, your licensing information. Verified corrections are made and the update date changes.
Whatever the reason you're writing, one message to [email protected] with the casino name, your state and the exact term you're asking about is enough to get started. If you're mid-dispute, keep your ticket numbers and correspondence — they're worth more than anything we can add.